Millions of people relocate each year, and many hire professional movers to help with packing, loading, transport and unloading. Choosing the right moving company takes research and asking the right questions so you understand pricing, services and protections before you commit.
Most customers interview several companies to compare services and quotes. Below is a streamlined list of topics and sample questions to guide those conversations and help you choose a reputable mover.
Company background and reputation
How long has the company been in business? A long track record is not the only sign of quality, but it does provide history to check.
- Read online reviews and look for consistent patterns — both positive and negative. Check whether the company responds to feedback and how they handle complaints.
- Ask for references and contact past customers when possible. A reputable mover should provide verifiable references.
- Confirm licences, registrations and any industry memberships. In Australia, for example, many reputable movers belong to the Australian Furniture Removers Association (AFRA), which provides industry standards and guidelines — see AFRA for more information https://www.afra.com.au.
- Verify their business identity (ABN/ACN) and whether they carry public liability and workers’ compensation insurance for their staff so you won’t be liable for on-site injuries.
Pricing and estimates
Most people have a budget for moving. Ask for a clear, written quote that explains what’s included and what could trigger extra charges.
Key pricing questions:
- Will the move be quoted as a fixed (binding) price or an hourly estimate? Binding quotes protect you from unexpected increases; hourly rates may vary depending on time taken.
- What exactly is included — packing, packing materials, disassembly/reassembly of furniture, stair or lift charges, waiting time, fuel surcharges? Ask for these items to be listed in writing.
- Are there additional fees for bulky or heavy items, long carries from door to truck, or difficult access at pickup or delivery?
- How are interstate or long-distance moves charged? Do volume or weight affect the price?
- Are any items excluded (for example fuel containers, certain hazardous goods, or plants)?
Always read the quote carefully. Ask for a copy of the contract and a binding estimate if you prefer price certainty. For general consumer guidance on moving and contracts, see the ACCC’s moving and consumer protection information https://www.accc.gov.au.
Protection of your belongings
Professional movers should protect your home and belongings during the move. Typical protections include wall and floor coverings, padded blankets, shrink wrap, appliance straps and proper furniture handling techniques.
Questions about protection and insurance:
- What packing materials and packing services do they provide? Can they pack fragile or high-value items for you?
- What insurance or valuation options are available for your goods in transit? Basic cover may be minimal; ask whether full replacement value cover is available and what it costs.
- How do they handle claims for damaged or lost items? Ask to see a copy of their claims procedure and an example of how recent claims were resolved.
For impartial advice about insuring household items and what to look for in policies, MoneySmart (Australian Securities and Investments Commission guidance) has useful information on home and contents insurance https://moneysmart.gov.au/home-insurance.
Timing and logistics
Scheduling matters. Agree on packing, pickup and delivery dates in writing and coordinate those with any settlement or lease dates.
- Ask how long transit will take for long-distance or interstate moves and whether they provide an estimated delivery window.
- Confirm arrival time allowances — some companies give a delivery window rather than a specific hour, which is normal for long-distance moves.
- Find out their policy on delays, cancellations and rescheduling, and whether any fees apply.
Additional practical considerations
- Inventory: Ask whether they prepare a detailed inventory of items loaded — this helps with tracking and claims.
- Deposits and payment: Clarify acceptable payment methods and the size and conditions of any deposit required. Avoid large cash deposits without written terms.
- Packing yourself vs. full service: If you pack yourself, ask whether they will still accept liability for poorly packed items or whether you need to purchase professional packing for full cover.
- Access constraints: Tell them about stairs, narrow driveways or parking restrictions that could affect the move and cost.
Final tips
Compare at least three written quotes, check identifications and insurance details, and request a clear contract that lists services, timelines and how claims are handled. If something feels unclear, ask for clarification in writing before you sign.
If you’d like a local option, review the services and quotes provided by reputable regional movers such as Careful Hands Melbourne or contact a removalist in Sydney to discuss your specific requirements.
When in doubt, use consumer resources and industry associations to confirm a company’s standing and learn about your rights — these checks can save time, money and stress on moving day.
